Cartsy Return and Refund Policy

Effective date: October 10, 2026

Most Cartsy apparel is made especially for your order. Our 30-Day Quality Protection covers eligible product and fulfillment problems while reducing unnecessary production and returned inventory.

30-Day Quality Protection

Please contact Cartsy within 30 days after receiving your order if:

• An item arrives damaged or defective.
• The artwork is misprinted or materially misplaced.
• You receive the wrong product, design, color, or size because of a fulfillment error.
• An item is missing from your shipment.
• The product is materially different from its description.

For a package lost in transit, contact us within 30 days after its estimated delivery date.

How to report a problem

Submit your request through the Cartsy contact page. Include:

• Your order number and the email used for the order.
• A short description of the problem.
• Clear photographs showing the complete product and affected area.
• Photographs of the packaging or shipping label when relevant.

Please do not return an item without instructions from Cartsy. We may request additional photographs or information to evaluate the claim.

Eligible resolutions

For an approved claim, Cartsy will provide an appropriate remedy, which may include:

• A replacement at no additional cost.
• A refund to the original payment method.
• Another remedy required by applicable law.

Unless applicable law gives you a specific choice, Cartsy may determine the appropriate resolution based on the circumstances. Approved quality claims generally do not require the defective item to be returned.

Lost or delayed shipments

Before a lost-shipment claim is approved, we may ask you to confirm the delivery address, review tracking, contact the carrier or local post office, and check with household members or neighbors.

A shipment marked delivered is not automatically considered lost. Cartsy will help investigate, but replacement or refund eligibility will depend on the evidence, carrier findings, and applicable law.

Made-to-order returns and exchanges

Except where required by law, Cartsy does not accept returns or exchanges for:

• Buyer’s remorse or a change of mind.
• A customer-selected wrong size or color.
• Preference, fit, or style concerns when the correct item was supplied.
• Damage caused after delivery through misuse, improper care, alteration, or ordinary wear.

Please review each product’s size information before ordering. Cartsy does not currently offer direct size or color exchanges; an eligible statutory return may instead be refunded according to applicable law.

Production may begin soon after an order is placed. Cancellation or order changes cannot be guaranteed once fulfillment has started.

Incorrect addresses and unclaimed packages

Customers are responsible for supplying a complete and accurate delivery address. Free replacement is not provided for orders returned or lost because of an incorrect address, refusal, failure to claim the package, or unpaid customs charges, except where required by law.

If a returned package remains available, Cartsy may arrange reshipment at the customer’s expense. Returned packages may cease to be available if not claimed within 30 days after notice.

Mandatory consumer rights

This policy does not limit any non-waivable rights under applicable consumer law.

Eligible consumers in the EU, EEA, and United Kingdom may have a statutory right to cancel certain online purchases within 14 days after receipt. Any exception for personalized or customer-specified goods will be applied only where legally valid; made-to-order production alone will not be treated as removing statutory rights where the law provides otherwise.

Customers in Brazil may have a seven-calendar-day right to cancel qualifying online purchases. Cartsy will honor this and other mandatory cancellation, return, repair, replacement, or refund rights where applicable.

Refund processing

Approved refunds are issued to the original payment method unless another method is required or agreed. Cartsy will confirm when the refund has been submitted; the time needed for it to appear depends on the payment provider.